{"id":11713,"date":"2026-06-23T07:53:40","date_gmt":"2026-06-23T07:53:40","guid":{"rendered":"https:\/\/sd-uk.online\/laundryhub\/?page_id=11713"},"modified":"2026-06-23T07:56:13","modified_gmt":"2026-06-23T07:56:13","slug":"return-information","status":"publish","type":"page","link":"https:\/\/sd-uk.online\/laundryhub\/return-information\/","title":{"rendered":"Return Information"},"content":{"rendered":"\t\t
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Return Eligibility<\/strong><\/p>

You can request a return within 7 calendar days of receiving your order. The item must be:<\/p>

  • Unused<\/li>
  • In its original packaging<\/li>
  • In the same condition as when it was delivered<\/li>
  • Suitable for resale<\/li><\/ul>

    Items That Cannot Usually Be Returned<\/p>

    The company states that some products may not be eligible for return, including:<\/strong><\/p>

    • Perishable goods<\/li>
    • Personalised or custom-made items<\/li>
    • Sale or clearance items<\/li><\/ul>

      How to Start a Return<\/strong><\/p>

      1. Contact customer support.<\/li>
      2. Provide your order number.<\/li>
      3. Explain why you want to return the item.<\/li>
      4. Wait for return approval and instructions before sending the goods back.<\/li><\/ol>

        Refund Process<\/strong><\/p>

        After the returned item is received and inspected:<\/p>

        • The company will notify you whether the return is approved.<\/li>
        • If approved, the refund is sent to the original payment method.<\/li>
        • Processing usually takes 3\u20135 business days after approval.<\/li><\/ul>

          Shipping Costs<\/strong><\/p>

          • Return postage is generally the customer’s responsibility.<\/li>
          • Original delivery charges are normally non-refundable.<\/li>
          • If the item arrived damaged or the wrong item was supplied, shipping costs may be refunded.<\/li><\/ul>

            Lost or Delayed Orders<\/strong><\/p>

            If you have not received your order within 7 days of the shipping confirmation, you should contact the company. They will investigate and may arrange a replacement or refund if the parcel is considered lost.<\/p>

            Your UK Consumer Rights<\/strong><\/p>

            If you purchased online as a consumer in the UK, the law may give you stronger rights than the store policy:<\/p>

            • You generally have 14 days from delivery to notify the seller that you want to cancel.<\/li>
            • You then have a further 14 days to return the goods.<\/li>
            • These rights apply to most online purchases, although exceptions exist for personalised and perishable goods.<\/li><\/ul>

              If the Company Refuses a Return<\/strong><\/p>

              If:<\/p>

              • You bought as a consumer (not a business),<\/li>
              • The goods are not excluded items,<\/li>
              • And you are within the legal cancellation period,<\/li><\/ul>

                you can remind them of your rights under the UK Consumer Contracts Regulations and request that the return be accepted.<\/p>

                If you tell me:<\/strong><\/p>

                • What item you bought,<\/li>
                • When it was delivered,<\/li>
                • Whether it is unopened or used,<\/li><\/ul>

                  I can help determine whether you are entitled to a refund under their policy and UK law.<\/p>

                  ether you are entitled to a refund under their policy and UK law.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

                  Return Eligibility You can request a return within 7 calendar days of receiving your order. The item must be: Unused In its original packaging In the same condition as when it was delivered Suitable for resale Items That Cannot Usually Be Returned The company states that some products may not be eligible for return, including: […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-11713","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/sd-uk.online\/laundryhub\/wp-json\/wp\/v2\/pages\/11713","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sd-uk.online\/laundryhub\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sd-uk.online\/laundryhub\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sd-uk.online\/laundryhub\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sd-uk.online\/laundryhub\/wp-json\/wp\/v2\/comments?post=11713"}],"version-history":[{"count":4,"href":"https:\/\/sd-uk.online\/laundryhub\/wp-json\/wp\/v2\/pages\/11713\/revisions"}],"predecessor-version":[{"id":11717,"href":"https:\/\/sd-uk.online\/laundryhub\/wp-json\/wp\/v2\/pages\/11713\/revisions\/11717"}],"wp:attachment":[{"href":"https:\/\/sd-uk.online\/laundryhub\/wp-json\/wp\/v2\/media?parent=11713"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}